Hit the Nicks - Returns and Exchanges
Other UK returns (All items excluding Court Shoes)
If you are making your return via another postal carrier, clearly mark the returned item(s) with the returns address and ensure that the 7 digit reference number is in view. Please send the item to:
HIT THE NICK RETURNS, Nanpara, Trenoweth, Mabe Burnthouse, Penryn, Cornwall, TR10 9JH, UK.
Items must be returned within 30 days from date of purchase. Items must be returned with all their tags and in the same packaging they arrived in. We will need your name, order number and details of the item you wish to return, plus the particulars of any exchange required.
Upon inspection of returned product, Hit the Nick will issue a full refund to the card used for the purchase less the original delivery charge. If there was a free delivery on the original purchase hit the nick will deduct the price that it cost hit the Nick to send the original purchase from the refund price. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.
All exchanges will be shipped free of charge, via Royal Mail 2nd class (unless otherwise agreed with a customer service advisor).
Responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email (firstname.lastname@example.org), before making arrangements to return the products.
Items should be returned via a tracked delivery service to enable your item arrives safely at Hit the Nick. Hit the Nick cannot accept responsibility for items that are not returned by recorded delivery.
Upon inspection of returned product, Hit the Nick will issue a full refund to the card used for the purchase less the original delivery charge that it cost Hit the Nick even if a free delivery was given to an original order. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.
All products purchased from Hit the Nick carry the full manufacturer warranty unless sold as a "no warranty" item. Special circumstance: in the event the manufacturer is no longer in business, Hit the Nick will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team using this form regarding any warranty questions.